Zia Family Focus Center Policies
ENROLLMENT: To enroll your child, you must complete one registration form per student/per semester. Each class has a minimum of 5 students. If the minimum is not met, ZFFC reserves the right to cancel the class. ZFFC does not issue refunds unless a class or event is canceled. A student can change classes only once during a semester and preferably only in the first month of classes, if there is availability. Staff and teacher permission is required for a child to switch classes.
PAYMENTS: Tuition payment must be made upon registration or a payment schedule must be agreed upon with staff, with a portion of payment being made at time of registration. Payments are due on the 5th of the month (after the 5th, a $5 late fee will be charged). Past due accounts will prevent a child from attending classes and accounts must be up to date in order to register for a new semester. Day Camps require pre-payment and pre-registration at least 3 days before the event. There are no refunds for Day Camps.
NO REFUNDS: No refunds will be issued after class has started (unless the class is canceled by ZFFC). Credit issued at ZFFC’s discretion. If your child misses a class, there is no refund or make-up session. There are NO make-ups if your child is absent, if APS is closed or school is not in session. We require prior authorization by staff for any drop-ins and these must be pre-paid with a drop-in card or before the child attends the class. Credit expires after one year. (Drop-in cards expire after the school year purchased.)
ATTENDANCE: ZFFC will notify you if your child is absent via a phone call to the primary contact on the current registration form. If the primary contact cannot be reached, a voice message will be left if possible. Drop-ins are only accepted if prior arrangements have been made with staff. Call ZFFC in advance if you need a drop in. Drop-in punch cards are available for purchase
SIGN OUT: Parents will now pick up children outside the courtyard doors on the south side of the ZFFC building. Staff and/or teachers will escort children out to waiting parents. Please make sure we know who is allowed to pick up your child. If picking up early, please call and notify staff so we can bring your child to you. Please know when classes end and be ready to pick up on time. It will be difficult for staff if you are late, so please try to avoid this. If you will be late notify us by phone.
ISSUES/CONFLICTS: If you have any issues with staff, another parent or child, you can fill out a report in the office. The report must be filled out and returned to ZFFC to be processed; the report will be addressed within five business days.
PHONES/ELECTRONIC DEVICES/TOYS: The office phone at ZFFC will only be available for a child's use in the event of an emergency. Cell phones, electronic devices, and toys are not allowed at ZFFC. ZFFC is not responsible for the loss of any such items or other valuables.
SNACKS: An APS-approved snack is provided by the Zia cafeteria daily to all ZFFC participants. One snack will be served per child. You are welcome to provide additional snacks for your child but please NO NUTS! Snacks at ZFFC may only be consumed in the kitchen. There is no eating in the hallways or classrooms. Due to severe allergies, there is absolutely no food sharing.
MEDICATION POLICY: ZFFC staff is not authorized to, nor will they administer and/or store medications. If a medical issue arises, we will notify the primary contact, and if necessary, contact the medical practitioner/facility specified on the child's registration form. If a child becomes ill during the program, a parent will be notified.
SAFETY AND PARTICIPANT BEHAVIOR: Participating children are supervised at all times by ZFFC staff and instructors. Children enrolled at ZFFC who are in kindergarten at Zia are escorted daily to ZFFC by their teacher. Please be sure your child's teacher knows that your child is participating in ZFFC classes and on what days. Special arrangements may be made for children needing to be escorted to nearby school programs. ZFFC follows the APS and Zia ES behavioral guidelines.
APS CLOSURES: ZFFC will be closed for holidays, in-service days, and other days in conjunction with APS and the ZIA Elementary School calendar unless otherwise noted. Check our schedule for day camps offered at an additional cost during certain holidays and APS school closures. Check the APS website for info.
EMERGENCY NOTIFICATION: ZFFC follows APS policy and procedures in the event of a lock down, fire, shelter in place, or off-campus evacuation during program hours. ZFFC follows APS, NMPED and the NMDOH COVID guidelines and directives.
PHOTOS/VIDEO: Children attending ZFFC may be photographed, with the photographs to be used for promotional purposes such as in emails, flyers, brochures, in house wall boards, on ZFFC's website. Parents may opt out of photos during registration. If you do not want photographs of your child to be used for ZFFC promotional purposes, alert staff.
DRESS: Due to art and outside exploration, your child may get dirty. Plan/dress accordingly based on your child’s class(es).
